Shipping policy

At branditnow.co.uk, we strive to provide a seamless and reliable delivery service for all our customers. We want to ensure that you receive your print and embroidery products in a timely manner and in perfect condition. This Delivery Policy outlines the key details regarding our shipping procedures to help you understand our process.

1. Order Processing:

   • Once you place an order on our website, our team immediately begins processing it. We review your order details, including the artwork, specifications, and quantity, to ensure accuracy.
   • If we need any additional information or clarification regarding your order, we will reach out to you promptly via the contact details provided during the checkout process.
   • Please make sure to provide accurate and up-to-date information to avoid any delays or issues with your delivery.

2. Production Time:

   • As a custom printing and embroidery business, our products are made-to-order. This means that production time is required to create your personalised items.
   • The production time can vary depending on the complexity and volume of your order. We will provide you with an estimated production time during the checkout process or via email after reviewing your order.
   • Please note that production time does not include shipping time.

3. Shipping Methods and Timeframes:

   • We offer various shipping methods to cater to different delivery needs. The available options and associated timeframes will be displayed during the checkout process based on your location.
   • Standard shipping typically takes 3-5 business days for domestic orders.
   • Please note that these shipping timeframes are estimates and may be subject to unforeseen delays due to weather conditions, or other factors beyond our control.

4. Shipping Costs:

   • Shipping costs will be calculated and displayed during the checkout process.
   • We may offer free shipping promotions or discounts on certain orders or during specific periods. Please refer to our website or promotional materials for more information.

5. Tracking and Order Status:

   • Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
   • You can also log in to your account on our website to view the status of your order, and tracking information.

6. International Shipping:

   • Unfortunately we are not able to offer shipping outside of the UK mainland.

7. Delivery Issues and Support:

   • In the rare event of any delivery issues, such as lost or damaged packages, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.

We are committed to providing excellent customer service and ensuring a smooth delivery process. If you have any further questions or concerns regarding our Delivery Policy, please don't hesitate to reach out to our customer support team. Thank you for choosing branditnow.co.uk and we look forward to delivering your custom print and embroidery products with care and efficiency.